Manage Service Texts

Explanation

As a service can have different description, like a Description per Language, per Context, for CS Beneficiary or a Specific text, E-Care offers the possibility to define various descriptions according to those criteria.

Assign a Service Text

On the Service List or Service card, using the ribbon menu, select Service Text.

Fields Description

A summary description of all available fields on the Service Text.

Text fields

> Service code : it's just a reminder of the service you're working on

> Language Code : Select the appropriate language for CH:(DES;FRS;ITS;ENU)

> Rule Context Code : Select the related context

> CS Beneficiary : Different description for CS beneficiaries

> Description : The description

> Specific : use this when the Rule has Specific in the Description Method

tip

In the description, you can use wildcards to have variable text displayed, i.e. for service Appartment, for language DES put in description *Wohnung %category% and you'll get the price category used by the beneficiary in the text. FOr the object Descriptionfrom the department use %objectdesc%.

caution

Ensure the contact/beneficiary has a Language Code defined, or you will get unexpected descriptions. Also make sure the related Invoicing Rule has the field Description Method set to Service