Auto-reversal of posted document

Explanation

the requirement is issued from Swiss Insurances. As we are sending electronic invoices, we can only send invoice or cancelled invoice. E-Care is so clever that it corrects entries afterwards, for example, when changing care levels in the past. This will generate two lines in the new settlement:

• an negative one with the old level, old amount
• a positive one with the new level, new amount This is not supported by swiss insurance (forum-datenaustausch.ch V4.50). Furthermore, if the correction is negative, the will generate a credit memo which again, is actually (2024) not supported by the electronic exchange, so the only way to post corrections is to fully cancel the invoice (full credit memo) and recreate an new correct invoice. Thus, we can send the information as the original invoice was cancelled, and the new invoice.

Configuration

To setup the entire reversal process:

• Care Setup : activate Show Invoice to Cancel
• Rule Context : indicate Revers complete invoice for the necessary context like insurance. This will suggest always a full cancellation for this context. You can define Àuto reverse electronic invoice wich will only reverse invoices for a customer for which we send them electronically.

Functionality

When you first run the Settlement Calculation, at the end of the process, E-Care show up all affected invoicces that should be reversed. At this point, you can check whether it's correct or cancel the process and adjust some data. If you confirm the proposal, all liste invoices are reversed. (Credit memo created, all settlement reversed). After the credit memo posting process, E-Care ask to start a new Settlement Calculation and this time, you shouldn't get any reversal and you're back to the standard result page.

The Posting Date of the reversed document will be the one selected on the Settlement Calculation request page.